If you need to exchange or return an item, that's not a problem. Contact me within 14 days of delivery at email@example.com.
Send items back within 30 days of delivery.
Please make sure when returning items that you are packaging them safely for transit as some items are fragile.
Personalised prints or custom orders can't be returned or exchanged; because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for personalised and custom orders.
Conditions of return
Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Once an item is dispatched I don't accept cancellations so please stay in contact with me at firstname.lastname@example.org if you need to amend your order.
I aim to dispatch non personalised items within 1-3 business days.
I aim to dispatch personalised items within 5-7 business days.
Please note that these are just a guide, if your item is not going to be dispatched within the guide time I will always email you and let you know as soon as possible. I know how frustrating it can be to wait on a gift arriving so please know that I will stay in contact and update you if there are any delays.
If I am able to dispatch your item earlier than the guide time, I will do so, and again I will let you know when it has been dispatched so that you have an idea of when it should be arriving.
If you have left it late to order a personalised gift and need it to arrive by a specific date, please email me because if I can work a shorter turnaround for you I always will try to do so.
I ship orders via Royal Mail Second Class. Royal Mail currently estimate Second Class arrival times to be 2-3 working days (including Saturdays). I will provide you with a tracking number (if applicable) in your dispatch notification email. If you require a different shipping method or turn around time, again, please send an email to email@example.com and we can see if we can work out a suitable alternative.